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News Headlines
- Telemarketers Sentenced to Federal Prison in Credit Card Scheme 12/22/06
- FTC Extends Policy on Abandoned Calls Until New Rulemaking Completed 12/20/06
- Direct Alliance Wins Sales BPO Excellence Awards 12/19/06
- FTC Approves Notice on Enforcement of Call Abandonment 12/19/06
- NCO Group Expands into Latin America with Acquisition 12/18/06
- Newly Launched Podcast Reports on Technology, Processes and Best Practices in Call Centers 12/14/06
- CRM Firm Core Solutions to Acquire Computer Control Corporation 12/12/06
- Austin Logistics Receives Patent for Centralized Management Approach to Outbound Calling 12/12/06
- TeleTech Expands Relationship With Leading Business Services Provider 12/12/06
- APAC Customer Services Expands Credit Facility 12/11/06
- Touchstone Communications Expands Islamabad Call Center 12/5/06
- IEI Financial Services Earns J.D. Power and Associates Call Center Certification 12/5/06
- West Corporation Partners with Disabled Veterans Group to Provide Jobs 12/5/06
- AOL Closing Call Center, Laying Off 900 12/4/06
- NARS Announces First Round of Employees Hired at New Call Center 11/28/06
- FTC Takes ISP to Task Over Telemarketing 11/22/06
- Soundbite Wins Best of Show Award at Annual Call Center Exhibition 11/22/06
- Convergys Bringing 500 Jobs To East Texas 11/21/06
- TeleTech Launches Retail Voice Portal 11/21/06
- Portfolio Recovery Ramping Up Hiring at New Call Center 11/21/06
- Contact Center Outsourcing Poised for Greater Growth 11/20/06
- COPC Inc. Launches IAOP Customer Contact Center Leadership Chapter 11/16/06
- Portfolio Recovery Associates Establishing New Call Center in Jackson, TN 11/16/06
- TeleTech Expands Agreement With Top U.S. Cable Operator 11/14/06
- ntl Telewest Selects Convergys Billing and Customer Care Solution 11/13/06
- TeleTech to Present at Three Investor Conferences in November 11/3/06
- Citibank Tops Survey of Call Center Staff Effectiveness 11/3/06
- NARS to Open Call Center in Missouri 11/2/06
- TeleTech Q3 Earnings Rise 10/26/06
- SITEL Receives Buyout Offer from Gores Group and Calgary Group 10/26/06
- UK Collection/Contact Center Claims Top Contact Center Prize 10/25/06
- West Corporation Completes Recapitalization 10/25/06
- Arrow Financial Closing Call Center, Cutting 200 Jobs 10/23/06
- Call Centers Beginning to Use 'Emotion Detection' Technology 10/19/06
- TeleTech Launches @Home Solution 10/18/06
- Potential Collection Call Center Draws Biggest Crowd at Job Fair 10/18/06
- Aspect Software Japan Enters Into Business Alliance with HP Japan 10/17/06
- FTC Hangs Up on Telemarketers' Pitch 10/17/06
- Bank of America Opens New Wichita Call Center 10/13/06
- Debt Collection Named as One of Top 10 Home-Based Businesses for 2007 10/11/06
- StarTek Announces Offshore Partnership with ARM Provider Global Vantedge 10/10/06
- Wells Fargo to Pay $12.8 mln to Settle Overtime Suit 10/10/06
- MAXIMUS Divests Corrections Services Unit; To Focus on other Government Outsourcing 10/9/06
- India Call Center Industry Defends Data Safety Record 10/9/06
- Reverse Lookup Site Cellulartrace.com Has New Look; New Owner 10/5/06
- Call Center Ordered to Pay Back Wages for Overtime Violation 10/4/06
- FTC Seeks Comment on Proposal to Limit the Use of Prerecorded Messages in Telemarketing 10/4/06
- Collection Call Center Could Create 350 Jobs 10/3/06
- More Federal Agencies Outsourcing their Calls 10/2/06
- SunGard’s AvantGard Integrates with Sequas Clearinghouse 9/29/06
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