SunCom Wireless Renews Contract with Convergys

Convergys Corporation, a global leader in customer care, human resources, and billing services, announced today a 5-year managed services contract renewal with SunCom Wireless to continue managing SunCom's billing operations. SunCom Wireless, formerly Triton PCS, has more than one million wireless customers and has been a Convergys client since 1997.

As part of the managed services agreement, Convergys will continue to provide billing and customer care software to support SunCom's growth and rollout of GSM services. Convergys' wireless billing platform is a comprehensive solution that gives wireless operators rapid new service deployment, ensuring complete revenue capture, and providing proven scalability to handle expanding subscriber bases.

Convergys will also continue to provide professional services for application development, software design, customization, business consulting support, and software testing.

"We want our customers to have the best possible wireless experience at SunCom," said Bill Robinson, SunCom executive vice president of operations. "Renewing our contract with Convergys gives us access to the expertise needed to help us continue providing the best overall service and care our customers deserve and expect."

"Our billing and care solutions continue to support the world's leading wireless operators, including SunCom, in driving revenue growth while continuing to build strong customer relationships," said Bob Lento, President of Convergys' Communications Business Unit. "SunCom is an operator dedicated to its customers, and we are pleased to continue working with SunCom to enhance and expand its brand."

With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning software to solve its clients' complex BSS and CRM business problems. Convergys is Outthinking and Outdoing (tm) on behalf of its clients every day.

 

• Topics:

  • BPO
  • Telecom

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  • CRM