Noble Systems and Intelligent Results Form Strategic Partnership

Noble Systems Corporation, a global leader in contact center technology solutions, has partnered with Intelligent Results, a pioneer in customer analytics software. This partnership allows Noble Systems to offer its customers the intelligence for increased performance in all customer contact applications in fundraising, telesales, and collections.

With this partnership contact center operators are able to develop analytical models to determine the best practices for contact center operations. Using analytically-driven decisions, contact centers are able to increase performance on outbound customer contact and/or decrease costs by contacting the consumer by the right method at the right time.

Intelligent Results’ Predigyâ software platform combines customer analytics with decision management and strategy simulation. This integrated platform allows organizations to more accurately understand and predict the behavior of their customers, simulate and optimize strategies to react to those behaviors, and with a push of a button, quickly operationalize those strategies.

“This partnership gives Noble Systems' customers a competitive edge by providing them the ability to make analytically-driven decisions and quickly see how different customer treatment strategies impact contact center operations,” said Stan Shull, vice president of business development at Intelligent Results. By integrating Noble Systems’ contact center management solutions with our analytics and customer decision management platform, we enable clients to maximize their profitability.”

“We’re seeing across the board increased results when companies make intelligent decisions on who best to contact,” said Chris Hodges, Sr. Vice President Sales and Marketing at Noble Systems. “In todays age where there are limited resources and limited time to get the results your company needs to be strategic on how to leverage resources. Intelligent Results is the leader in the field and we’re happy to bring this partnership to our customers.”

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