LiveVox, Inc. Announces Asset Management Outsourcing, Inc. as a New Customer

LiveVox, Inc., a voice solutions company providing hosted and tailored voice applications, today announced Asset Management Outsourcing, Inc. (AMO), a leading outsourced provider of accounts receivable management services, as its latest customer.

“There are some very good companies competing in this arena but LiveVox was the only company that could quickly implement a customized solution for us and provide the quality follow-up service we needed,” states Mike Chamberlain, AMO’s president and chief executive officer. LiveVox has been a true partner and has even been available to us in some of our sales presentations.”

“Consolidating and segmenting our product mix has further enabled LiveVox to be even more effective,” adds Mike Sands, AMO’s director of operations in Cleveland, TN. “Since working with LiveVox, we’ve seen a significant rise in productivity among our agents, resulting in more right party contacts and an average of an 18% increase in collections when the campaigns are run at the right times. Additionally, we’re experiencing a 15% reduction in our cost of collections compared to our former solution and our IT staff has more time to focus on other projects. More impressive, perhaps, is how responsive LiveVox is with handling any question or system request we have. We are always able to reach our contact and see results quickly turned around.”

For AMO, LiveVox has developed a hosted contact center solution, handling outbound dialing. The LiveVox solution specifically meets AMO’s and their client’s business needs which enables agents and the account calls to be more productive. Through the LiveVox voice solution, AMO’s call center can connect callers to a live agent 24/7, 365 days a year. LiveVox and AMO are also developing additional tools that will improve processes across the contact center through advanced data gathering capabilities.

“AMO is a great client for us,” said Larry Siegel, chief operating officer of LiveVox. “We saw an opportunity in the industry to develop a truly customizable contact center solution. AMO’s operational creativity and spirit of continuous improvement philosophy opened the door for a variety of LiveVox applications that would further compliment their segmentation and recovery strategies.”

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