CR Software and Global Connect Improve Client Services with Interface for
CR Software, Inc. (CRS), the leading collections solutions provider for collection agencies and corporate debt recovery departments, announce today that it has signed a preferred vendor agreement with Global Connect, an industry leader in Voice Over IP (VOIP) communications systems.
The Call Outsourcing Interface to Global Connect allows users to easily build user defined lists of consumers based on multiple criteria to be sent to the messaging system. Once the calls are connected and Right Party contact is verified, the call can be sent back to an agent to complete any transaction. Call results, whether connected to a live person or not, can be automatically loaded back into the Collection Resource System for historical reference or to make decisions for making future calls.
“This alliance between Global Connect and CR Software is a natural fit,” said Edz Sturans, President of CR Software. “Both companies share the same vision of an integrated collection communication process that will not only reduce costs but also increase collection rates.”
The Global Connect system is attractive to many different types of collection firms for a variety of reasons. Fees are usage based. There are no hardware or software acquisition costs, set-up fees, maintenance or training costs. New features are automatically made available to users. A connect-back feature allows the broadcast recipient to press any key on their phone and connect back to any desired telephone number.
Craig Bird, CEO and Founder of Global Connect, states, “We look forward to the new partnership established with CR Software and believe we can provide their clients with a superior VOIP automated voice messaging platform.”
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