Austin Logistics Receives Patent for Centralized Management Approach to Outbound Calling

Austin Logistics, the leader in providing predictive analytic software for real time decision-making, today announced that the US Patent Office has issued the company a third patent for OnQ, the company’s groundbreaking multidialer management solution for the distribution of outbound telephone calls.

US Patent No. 7,142,662 describes a "Method and System for Distributing Outbound Telephone Calls." Today’s announcement brings to six the total number of patents awarded to Austin Logistics.

OnQ literally changes the operating assumptions around cost and effectiveness for all dialer-enabled call centers. Using the software solution, call centers now have the ability to simultaneously centrally manage, from a single point, multiple outbound calling campaigns across multivendor dialers and diverse geographies—while ensuring compliance with federal, national, state, local and corporate policy.

The result is more efficient, effective call centers that have lowered operating costs, reduced risk and higher conversion rates from marketing, retention and collection campaigns. Many of the leading global card issuers and credit lenders use OnQ to manage their outbound calling efforts. Companies implementing OnQ typically receive an efficiency lift of at least five percent over traditional dialer-based campaigns because of lower agent idle times.

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